pjok Support: fast contact and help center
If you have a problem, please visit pjok Support first; Dhaka-based and other Bangladesh users can get quick answers here about bKash, Nagad, Rocket, and account questions.
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How fast will you get support
4.5
Average rating
79,380
Reviews
577K+
Active users
99.7%
Uptime
Since 2021 pjok has been launched, and is now used in 23 countries, so the same questions don't keep coming up; people usually message on mobile, especially with slow networks.
When to contact on holidays
Look at the six schedules on this page and decide the day first; the Dhaka-based team responds quickly on normal days, and some arcades are limited on holidays.
| Day | Available times | Response type |
|---|---|---|
| Saturday | 10 AM - 10 PM | Account and Login |
| Sunday | 10 AM - 10 PM | APK and Device |
| Monday | 9 AM - 11 PM | bKash, Nagad, Rocket |
| Tuesday | 9 AM - 11 PM | Help Center |
| Wednesday | 9 AM - 11 PM | Contact information |
| Friday | 3 PM - 9 PM | Urgent issue |
When sending a file, please write it on time; having a screenshot helps identify the problem
Main channels of pjok Contact
Live Chat
This is good for quick questions; you will see the ticket number within one minute and receive guidance, especially for login and app setup.
Email Support
Sending detailed issue, screenshots, and device information via email helps; answers may take 2-6 hours.
Help Center
Common questions have answers already on the pjok Help page; when you go there you'll find tips about accounts, APK, and devices.
Account information
Match name, user ID, and registered number; this helps the support team quickly locate the correct profile.
Many Dhaka-based users first settle with bKash or Nagad, then message; this reduces hassle.
What to do if email responses are delayed
During busy times messages pile up; don't resend the same issue, but reply using the previous ticket number.
If you have trouble opening the file, instead of a photo, send a small screenshot; include the pjok App, APK version, and phone model to make troubleshooting easier.
If the network is slow at night, many people report the same issue; so by sending 2-3 short messages with information, the team can quickly identify where it's stuck.
If you need help, start in 3 steps.
-
Describe the problem briefly.
First fix whether it's login, account, or APK; a one-line description is often enough.
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Add evidence
Provide screenshots, time, and device name; this reduces misunderstandings.
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Send to the correct channel
For fast responses, use Live Chat, and for detailed issues use email.
Most common pjok Help questions
When should I use Live Chat?
Quick questions, such as login or the app not opening; in such cases use Live Chat first.
Can I get help with bKash and Nagad?
Yes, support is provided for questions related to bKash, Nagad, and Rocket in Bangladesh.
How long does it take to get an email reply?
Usually responses come within 2-6 hours; it may take a bit longer on holidays.
Where is the Help Center?
Go to the pjok Help link to find answers to common questions and short guides.
Download the pjok App to make help easier.
Keeping pjok Support, pjok Contact, and pjok Help together makes work easier; in the App you'll find common answers, contact information, and follow-ups in one place.
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